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Information Technology (IT)

Lonnie Washington

Interim IT Director
 

We will be working to improve the website to create a customer service centric site that provides self-help capabilities, multiple methods of locating information and interacting with the Office of Information Technology (OIT) here at Malcolm X.

OIT provides information technology services and resources that support and enhance Malcolm X College’s teaching, learning, research, and administrative activities.  OIT’s primary goal is to provide technology services that enable our students, faculty, and staff to be successful at Malcolm X. OIT staff strive to provide excellent customer service, respond to the changing needs of the college community, and make it easy and convenient for everyone to use technology at Malcolm X.

It is OIT’s vision that information technology at Malcolm X become a nationally recognized model among two-year public institutions by: 

  • Creating and supporting a transparent and seamless environment for academic learning, creative endeavors, and appropriate research.
  • Enabling student success, facilitating faculty activities and supporting efficient and effective administration of the college.
  • Utilizing technology to foster collaboration among its diverse community of students, faculty, and staff.
  • Promoting and supporting continuous technology innovation.
  • Measuring the success of information technology accomplishments by its relevance to the college’s mission.                                        
                                             
    In summary, it is very important to us in OIT that all of our customers are completely satisfied with their service experience. OIT believes that the future at Malcolm X depends on our ability to retain our customers (students, faculty and staff) by providing exceptional experiences.                                        
                                             
                                          
    IT Director   
                                             

​Self Service Support                                     



IT Support:   

  • (312) 850-7153 (MXC)
  • (312) 553-2600 (CCC)
  • MXCHelpDesk@ccc.edu (email)
  • Submit an Online Helpdesk Request​

  • IT News

    New IT Customer Service System       

    CCC Help, a new customer support system for CCC students and employees, launches today. The new system allows the Office of Information Technology to more quickly address support tickets and provide user-friendly email communications on the stat​us of each ticket.  

    What is changing?

    • Starting July 25, 2016 all users have access to a self-service portal at www.ccc.edu/Help. The portal contains a knowledge base of frequently asked questions and allows you to create a help desk ticket if you can’t find the answers you need.
    • You can still contact your local IT department by email or phone. Communications from the new CCC Help system will come from ccchelp@ccc.edu.
    • The former self-service help page at ccc.onbmc.com will no longer be available. 

    If you have any questions about the new process, please contact the IT Helpdesk at  cohelpdesk@ccc.edu.        

    Thank you,
    Office of Information Technology

     

    Programs

     

    Faculty & Staff

    IT Staff - Main Campus      
    Lonnie Washington
    Interim IT Director
    (312) 850-7154 lewashington@ccc.edu 0209B
     
    Brittany Thornton
    Manager  IT Services
    (312) 850-3553 bthornton6@ccc.edu 0209‐005
     
    Arthur Malsen
    IT Coordinator 
    (312) 850-4568 amalsen@ccc.edu 0209‐004
     
    Cleveland Thompson
    IT Systems Administrator

    (312) 850-7888 cthompson@ccc.edu 0209-003
     
    John Garcia
    PT Service Associate
    (312) 850-4561 jgarcia929@ccc.edu 0209‐006
     
    Deiron Johnson
    PT Service Associate
    (312) 850-4518​ djohnson719@ccc.edu 0209‐007
     
    Technology Integration
    Dashaun Hits
    Technology Integration Specialist
    (312) 850-7471 dhits1@ccc.edu 3404‐002
     
    Simulation Technology
    Hung (Kevin) Truong
    Simulation Technology Manager
    (312) 850-7895 dhits1@ccc.edu 2401A
           
    IT Lab Staff      
    Adebunmi Adeboje
    Lab Manager
    (312) 850-7242 aadeboje1@ccc.edu 0209-000
           
    Web Staff      
    Alonzo Rhoden
    Web Manager
    (312) 850-4550 arhoden@ccc.edu 0209-003
           
    AV Staff      

    Sydney Adams
    Media Specialist

    (312) 850-3526 sadams3@ccc.edu 0209-008​
     
    Alex Ajishegiri
    Media Specialist
    (312) 850-7877 aajishegiri@ccc.edu ​0209‐002
           
    Stephanie Shanks
    Media Specialist
    (312) 850-4510 sshanks@ccc.edu ​0209-001
           
    Jimmy Cuevas
    Media Specialist
    (312) 850-4511 jcuevas22@ccc.edu ​0209-009
           
    IT Staff - WSLC Campus      
    Ernest Brown
    PT Service Associate​
    (312) 850-4592 ebrown76@ccc.​edu 0209‐001
           
    ​​​

    Related Services

    Contact Information

    Phone: 
    (312) 850-7153
    Fax: 
    (312) 850-4509
    1900 W. Jackson Blvd.
    Room 0209
    Chicago, IL 60612
    Get Directions

    Hours

    Monday-Thursday 7:30 AM - 7:30 PM
    Friday 7:30 AM - 5 PM
    Saturday 9 AM - 2 PM

    Publications

    Related Services

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