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Online Learning Frequently asked questions (FAQ)

FAQ: Frequently asked questions 

What types of courses are offered in Online Learning? 

Web-Based Courses (WW) 

WW courses are offered in a 8 week session for summer and 16 weeks for Spring and Fall. Students complete all required coursework at the website. Students may need to visit one of the City Colleges of Chicago campuses to take course exams. 

What other support services are available to me? 

As an Online Learning student you entitled to all of the support services available to students throughout the City Colleges of Chicago system - including access to the campus computer labs. 

What if I receive an "ADW", as a mid-term grade? 

Students who do not fully participate in their course through constant communication with their instructor, submission of homework, quizzes, and/or exams, and/or through the course web site, phone, e-mail or in-person contact at conferences, risk receiving an administrative withdrawal (ADW), on their mid-term grade report. A full explanation of the ADW can found in the Student Policy Manual

I registered for my class, however I do not see them in Blackboard yet? 

Courses are available on the first day of the semester.

My instructor said I did not log in twice on two separate days, where should I go to ensure my activity is logged in Blackboard? 

Log into your syllabus, assignments, resources, and content. 

I have never taken an online class, where can I go to get assistance? 

Attend a live new student orientation, if you cannot attend the recorded session

Where do I go to order books? 

Students can purchase course materials from CCC Online Bookstore

I’ve emailed my instructor, how long should I wait before I get a response? 

Instructors need to respond within 24 -48 hours.  

I would like to dispute my final grade, where should I start? 

Email your instructor requesting a review of the grade. If you’d like to further process, then refer to the Student Policy Manual 

How to Schedule a Proctored Exam? 

Proctored exams are scheduled through your student portal.  You will find the link to Time Trade, the exam scheduling software on the home page of your student portal.

I am traveling and will not be in town to take my proctored exams, what are my options. 

You can identify a university/college, library or reputable site that administers proctored exams. Work with Online Learning student support services to verify site and send exam information.  For more information go to offsite testing location.






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30 E. Lake Street
Chicago, IL 60601
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