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Online Learning Frequently asked questions (FAQ)

FAQ: Frequently asked questions

What types of courses are offered in Online Learning?

Teleweb Courses (TW)

TW (Teleweb) courses combine video with content delivered over the Internet. TW courses are offered in a 8 week session for summer and 16 weeks for Spring and Fall. The video component is broadcast on WYCC-TV/Channel 20 of Chicago. Students complete all required coursework at the http://ccc.blackboard.com website. Students may need to visit one of the City Colleges of Chicago campuses to take course exams.

Web-Based Courses (WW)

WW courses are offered in a 8 week session for summer and 16 weeks for Spring and Fall. Students complete all required coursework at the http://ccc.blackboard.com website. Students may need to visit one of the City Colleges of Chicago campuses to take course exams.

What time is the broadcast for TW courses?

Online Learning Broadcast Schedule

What if I miss a televised lesson from my TW course?

Telecourses may be viewed at the Harold Washington College Library, free of charge during normal library hours. Students must present a valid CCC ID to gain access to the library.

What other support services are available to me?

As an Online Learning student you entitled to all of the support services available to students throughout the City Colleges of Chicago system - including access to the campus computer labs.

What if I receive an "ADW", as a mid-term grade?

Students who do not fully participate in their course through constant communication with their instructor, submission of homework, quizzes, and/or exams, and/or through the course web site, phone, e-mail or in-person contact at conferences, risk receiving an administrative withdrawal (ADW), on their mid-term grade report. A full explanation of the ADW can found in the Student Policy Manual.

 

I registered for my class, however I do not see them in Blackboard yet?

Courses are available at most 24 hours before they begin.

My instructor said I did not log in twice on two separate days, where should I go to ensure my activity is logged in Blackboard?

Log into your syllabus, assignments, resources, and content.

I have never taken an online class, where can I go to get assistance?

Attend a live new student orientation, if you cannot attend the recorded session.

Where do I go to order books?

Students can purchase course materials from CCC Online Bookstore

Can I go to Becks to get my books?

No

I’ve emailed my instructor, how long should I wait before I get a response?

Instructors need to respond within 24 hours.

I would like to dispute my final grade, where should I start?

Email your instructor requesting a review of the grade. If you’d like to further process, then refer to the Student Policy Manual http://www.ccc.edu/menu/Pages/Policies.aspx

How to Schedule a Proctored Exam?

Proctored exams are roctored exams are scheduled using the http://ccc.timtrade.com system.

I am traveling and will not be in town to take my proctored exams, what are my options.

You can identify a university/college, library or reputable site that administers proctored exams. Work with Online Learning student support services to verify site and send exam information.


 

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Contact Information

Phone: 
(312) 553-5975 / (312) 553-3030
Fax: 
Harold Washington College
30 E. Lake Street
Chicago, IL 60601
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