HWC-SoftwareRequest

Harold
Washington’s IT Department manages and maintains the equipment and software in Computer
Classrooms/Labs/Smart Environments/Offices 

To request the installation of specific software on an
Instructor computer/ classroom lectern, student classroom computer, or in our
open computer lab environment,  

Please review the information below and also complete the Software Request Form  

PLEASE BE MINDFUL ALL REQUEST MUST BE
SUBMITTED 4 WEEKS PRIOR TO THE START OF EVERY SEMESTER 

• Fall Semester: July 15
• Spring Semester: December 1. ????
• Summer Semester: First week of May.???

Procedure: 

A software request must be submitted
via the Software Request Form. 

Processing a
software installation request cannot begin until all information is provided.
Required information to proceed with software installations includes: 

• Copy of purchase order
• Copy of paid invoice with the number of licenses
  attributed (e.g. site, seats, etc.)
• Licensing support documentation (e.g. license
  agreement, registration card, serial numbers, etc.)
• Software media

Software
installation requests are processed as they are received with highest priority
given to requests that support academic programs. 

Once
installed, software will be tested to ensure that it functions on a system
level and prints as expected. No further testing will be performed. Technical
staff has limited experience with proprietary software programs and cannot test
for proper functioning within a program. Technical staff will assist faculty
working through technical issues with software vendors. Faculty members are
encouraged to test software on the computer in the classroom or lab environment
in which it will be used. 

Policy: 

• Only faculty and staff may request software
  installations.
• Software must be properly licensed by the owner, to
  include an adequate number of licenses for the requested classroom or lab
  for the entire semester.
• Requests received after deadline dates will be
  processed after the first two weeks of the semester.
• Late requests require a minimum of ten business days
  for installation due to limited classroom and lab access.
• Software requests are not processed during system
  maintenance periods (the two weeks prior to any semester).
• OIT reserves the right to decline any software
  request that generates:

o   
Conflicts
with approved software 

o   
Network
or security concerns 

o   
Potential
for illegal/illicit activities 

For all
requests, if you have any questions or trouble with submission of the Software
Request Form, please contact the Help Desk.