Request Information Technology Support

The Information Technology Group at Malcolm X College takes great pride in insuring that the technical needs of faculty and staff are met in a reasonable time frame as well as provide cutting edge technology to promote student learning.

Support

To request support:

Services

Our service catalogue includes but is not limited to:

  • Requesting a workstation
  • Requesting installation of software
  • Requesting an email account
  • Obtain access to an application
  • Requesting desktop support
  • Assistance with integrating micro-computing hardware, software & audio visual and peripherals
  • Requesting support for college audio visual systems
  • Requesting assistance with establishing website
  • Requesting assistance with posting content to websites
  • Requesting a telephone
  • How to share documents
  • Requesting assistance on the use of the learning management system (Blackboard)
  • Assistance with printing Issues
  • Connecting to the wireless network
  • Connecting to shared directories
  • Requesting information on lecture capture (Collaborate)
  • Requesting assistance in the acquisition of hardware, software and services
  • Requesting consultation for other technology needs not listed above
New IT Customer Service System

CCC Help, a new customer support system for CCC students and employees, launches today. The new system allows the Office of Information Technology to more quickly address support tickets and provide user-friendly email communications on the status of each ticket.

What is changing?

  • Starting today, July 25, all users have access to a self-service portal at www.ccc.edu/Help. The portal contains a knowledge base of frequently asked questions and allows you to create a help desk ticket if you can’t find the answers you need.
  • You can still contact your local IT department by email or phone. Communications from the new CCC Help system will come from ccchelp@ccc.edu.
  • The former self-service help page at ccc.onbmc.com will no longer be available. 

If you have any questions about the new process, please contact the IT Helpdesk at cohelpdesk@ccc.edu. 

Thank you,
Office of Information Technology